In any large organization, there are bound to be scheduling conflicts, administrative mishaps, and outright logistical confusion. It’s the nature of the beast.
Some of these incidents, unfortunately, cannot be avoided, particularly processes that still rely on paper-based transactions. Let’s say you hire a new employee. The employee fills out a I-9 or W-4 form and hands it off to HR. If HR fails to copy the form, or scan it, it’s not uncommon for it to get lost.
This example can prove frustrating to HR and the new employee, but ultimately, the opportunity costs to the company are minimal.
Other mishaps may prove otherwise. One example that comes to mind is the classic double-booked meeting. Most people who have worked in large organizations have had the same experience: they are sitting in a meeting when there’s a knock on the door, revealing 10 people outside who swore they had booked the same room.
It’s a dangerously common occurrence for companies lacking room booking software and unlike the aforementioned example, it can cost money. For employees who find themselves without a room, that’s valuable time spent away from their desks, whether selling products or working with customers.