In previous blogs, we’ve explored what business functions are most conducive to telecommuting arrangements. Some, like the Sales staff, are intuitively well-equipped; others, like HR, less so.

But as in life, rarely are things explicitly black and white. The fact remains most employees at a typical organization fit into a hazy middle ground where telecommuting may or may not be a beneficial course of action.

Take IT workers, for example. Some need to be in the office to physically visit employees’ offices or cubicles to fix hardware problems. In fact, for many of these workers, face-to-face interaction – otherwise known as “customer service” – is a core part of their job.

On the other hand, other IT workers like Web developers or systems analysts can spend their entire day – if not a whole week – without physically interacting with a human. These types of individuals are naturally better telecommuting candidates.

And for these types of workers, a flexible and scalable scheduling software platform is critical to ensure that the proper resources are available to them when they do visit the office.